At Moonpalav Boutique, we strive to ensure that our customers are satisfied with every purchase. If you are not completely happy with your order, our refund and return policy makes the process simple and hassle-free.

Return Policy:

1. Eligibility for Returns:

Items can be returned within 7 days of delivery.

The product must be unused, undamaged, and in its original packaging with tags intact.

Returns are accepted for items with manufacturing defects or wrong products delivered.

2. Return Process :

Contact us via email within the return window to initiate the process.

Provide your order ID and a reason for the return.

We will schedule a pickup from your location or guide you to send the product back to us.

Refund Policy:

1. Eligibility for Refunds:

• Refunds are issued only after the returned product passes our quality check.
• Products showing signs of wear or damage due to usage will not be eligible for a refund.

2. Processing Time:

Refunds will be processed within 3 to 4 Days after the returned product is received and inspected.

Conditions:

• Return shipping charges may apply, unless the return is due to a product defect or our error.
• Certain items, such as customized products or items on clearance, may not be eligible for return.

For further questions or assistance, please contact our customer support team.

We’re here to help!

📞 Call Us: +91 94093 30398

✉️ Email Us: moonpalavboutique9510@gmail.com